Shipping policy

Last Updated: July 2026

Thank you for choosing Café Le Rou. We are committed to delivering your order quickly, safely, and efficiently.

Processing Time

All orders are processed within 2 business days (Monday through Friday, excluding holidays). Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

Shipping Destinations

We currently ship to addresses within the United States.

Estimated Delivery Time

After your order has been processed, estimated delivery times are:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (when available)

Delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or peak shipping seasons.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and order size.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

Incorrect Shipping Address

Please ensure your shipping information is accurate before placing your order. Café Le Rou is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

If you notice an error, please contact us immediately. We will do our best to update your address before your order ships.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us. We will work with the shipping carrier to help locate your shipment and provide updates whenever possible.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the damaged package and products so we can assist you promptly.

Returns Due to Failed Delivery

Orders returned because of an incorrect address, refusal of delivery, or failure to collect the package may be subject to additional shipping charges before reshipment.