1. What products does Café Le Rou offer?
Café Le Rou offers a premium selection of coffee syrups, sugar-free syrups, coffee products, and beverage essentials designed to help you create café-quality drinks at home or in professional settings.
2. Are your syrups suitable for hot and cold beverages?
Yes. Our syrups are crafted to blend smoothly into both hot and iced beverages, including coffee, espresso, lattes, cappuccinos, iced coffee, tea, hot chocolate, milkshakes, smoothies, and specialty drinks.
3. Does Café Le Rou syrup contain gluten?
No. All Café Le Rou syrups are gluten-free.
4. Do your syrups contain any allergens?
Our syrups are allergen-free, except for our Hazelnut Syrup, which contains tree nuts. If you have food allergies, please review the product information carefully before purchasing.
5. What type of sugar is used in your syrups?
We use 100% pure cane sugar in our regular syrups. We never use high-fructose corn syrup in any of our products.
6. What sweetener is used in your Sugar-Free syrups?
Our Sugar-Free syrups are sweetened with a blend of Sucralose and Acesulfame Potassium to deliver great flavor without added sugar.
7. Do your syrups contain caffeine?
No. All Café Le Rou syrups are caffeine-free.
8. Do your syrups contain dairy?
No. All Café Le Rou syrups are dairy-free.
9. Are Café Le Rou syrups Kosher certified?
Yes. Every Café Le Rou syrup is Kosher certified.
10. What is the shelf life of your syrups?
- Unopened: Up to 24 months
- Opened: Best used within 6 months
For the best flavor and quality, store your syrup in a cool, dry place and keep the bottle tightly sealed after each use.
11. Are Café Le Rou products suitable for cafés and restaurants?
Absolutely. We proudly supply coffee enthusiasts as well as cafés, restaurants, offices, and other food service businesses looking for premium beverage solutions.
12. Where do you ship?
We currently ship within the Continental United States only. We are unable to ship to P.O. Boxes, APO/FPO/DPO addresses, or international destinations. A valid physical street address is required for delivery.
13. Can I choose my shipping carrier?
Unfortunately, no. Our system automatically selects the most suitable shipping carrier based on your delivery address and the shipping method selected at checkout to ensure the fastest and most reliable service.
14. How can I track my order?
Once your order has shipped, you'll receive a confirmation email containing your tracking number and shipment details so you can monitor your delivery.
15. Can I modify or cancel my order?
Orders may be modified or canceled up to 24 hours before shipment. Please contact our customer support team as soon as possible if you need to make changes.
16. What if my order arrives damaged?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the product. Our support team will work quickly to resolve the issue.
17. Do you accept returns?
If you have any concerns about your purchase, please contact our customer support team. We'll review your request and assist you according to our return policy.
18. How can I contact Café Le Rou?
Our customer support team is happy to assist you.
Email: info@cafelerou.com
19. What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods available during checkout.
20. How should I store my coffee syrup?
For the best flavor and freshness, store your syrup in a cool, dry place away from direct sunlight. Always reseal the bottle tightly after each use.
21. Are your syrups only for coffee?
Not at all. Café Le Rou syrups are perfect for coffee, tea, hot chocolate, iced beverages, cocktails, mocktails, milkshakes, smoothies, desserts, baking, pancakes, waffles, and many other recipes.
22. Do you offer wholesale or bulk orders?
Yes. We offer wholesale pricing and food service solutions for cafés, restaurants, offices, and other businesses. Please contact us by email: info@cafelerou.com for more information.
23. Why choose Café Le Rou?
At Café Le Rou, we're committed to delivering premium-quality syrups made with carefully selected ingredients, exceptional flavor, and consistent quality. Whether you're crafting beverages at home or serving customers in a professional setting, our products are designed to help you create an authentic café experience with every pour.