Refund policy
At Café Le Rou, we want you to be satisfied with your purchase. If you need to return an item, please review our policy below.
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it.
- Be returned in its original packaging.
- Include your receipt or proof of purchase.
To initiate a return, please contact us at info@cafelerou.com to request a Return Authorization Form.
Please note: Returns must be authorized before they are sent. Returns received without prior authorization will not be accepted.
Return Address:
The return address will be provided with your Return Authorization.
Once your return request has been approved, the item must be shipped within 7 days of receiving your return authorization. Items that are not returned within this timeframe or are not returned in their original condition may be refused.
Return Shipping
Unless the return is the result of an error on our part (such as receiving an incorrect or damaged item), the customer is responsible for all return shipping costs. Customers may use the shipping carrier of their choice.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery at info@cafelerou.com with your order number and photos of the item so we can resolve the issue promptly.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
Your refund will include the purchase price of the returned item and any applicable sales tax. Original shipping charges are not refundable.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@cafelerou.com.